Temporary Operations Service Representative (12 months)

London, ON

As a Temporary Operations Service Representative, you will work under the direction of the Operations Support Supervisor, or designate, and perform a variety of administrative duties to support the Operations and Engineering departments.

JOB DUTIES

As part of your responsibilities as a Temporary Operations Service Representative, you will:

  • Receive inbound and make outbound calls from/to contractors, customers and London Hydro employees.
  • Receive and dispatch trouble calls to London Hydro Operations crews.
  • Create, dispatch, update, monitor and close service orders in the Customer Information System for upgrades of services, disconnects, layouts, panel changes, repairs, meter installs, meter removals, demolitions, trenching, new services and other, similar tasks.       Update / maintain accuracy of transformer data.
  • Schedule electric meter, overhead and underground disconnects/reconnects, trouble calls and arrange plant locates with other utility companies for various internal departments.
  • Receive, monitor and review ESA-connection authorizations. 
  • Provide administrative support to the Operations Technical Supervisor in the processing of work orders.  Review, track and update work order information.
  • Provide administrative support to the Project Scheduler in the processing of City of London liaison requests, joint use and easement documents.
  • Provide administrative support for Micro-FIT business processes such as, but not limited to account set-up, tracking, invoicing and associated correspondence with customers, contractors and provincial regulators (e.g.  IESO, ESA).
  • Collect, review and organize OEB-required reporting data and prepare reports for Supervisor.
  • Receive and process permits issued from the City of London. 
  • Provide administrative services for the Engineering Department, and other Engineering & Operations departments.
  • Process invoices and receive and process payments from contractors, developers and individuals.
  • Maintain a variety of manual and computerized databases and prepare reports and charts summarizing the information.
  • Create, proof read, update, print and file records, letters, memos, drawings, reports, and legal documents.
  • Provide excellent written and verbal communications when interacting with internal and external customers.
  • Use personal computer and appropriate software proficiently (such as, but not limited to, OMS, CIS, ERP, GIS Viewer and mobile workforce automation). 
  • Maintain a general knowledge of the distribution system and operations documentation.
  • Adhere to all Occupational Health & Safety Act rules and regulations, the E&USA rule book,

London Hydro work practices and London Hydro’s Health & Safety Management System.

 

QUALIFICATIONS

The qualified Temporary Operations Service Representatives we seek for our Dispatch and Operations Administration Department must be able to meet the following requirements:

  • Intermediate working knowledge of Excel and other Google-based programs. 
  • Excellent written and verbal communication skills.
  • Familiarity with Electrical Utility Engineering & Operations would be an asset.

 

Wage: $22.11 per hour

 

NOTE: Please note that applicants who receive any conditional offer of employment from London Hydro will be required to disclose their COVID-19 vaccination status to London Hydro as a condition of employment, in accordance with London Hydro’s COVID-19 Vaccination Status Disclosure Policy.

About London Hydro

For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area’s larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 166,000 homes and businesses, and continue to improve the way people live and work. 

Living in London offers many lifestyle benefits. Develop your career at London Hydro.  Watch the short video below for more details!

See our website for information about London Hydro and Sustainability / ESG.

https://www.londonhydro.com/about-us/sustainability

For more information, and to apply:

To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at www.londonhydro.com. If you are both qualified and safety-focused, we invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) by Friday, April 26, 2024 to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Temporary OSR  in the subject line and ensure that you attach your resume): jobs@londonhydro.com. The successful candidate will be required to complete a Criminal Record Check prior to the commencement of employment. 

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. We know that our employees are our greatest strength, and that we will achieve our goals through the innovation, integrity, and agility of a diverse, engaged and talented workforce.  London Hydro is an equal opportunity employer.  

Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. 

While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.  

In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.